Support

About Sōma

Sōma is an app and a set of tools for nervous system regulation — breathwork, meditation, and daily intentions grounded in the science of how the body finds calm. Our approach draws on polyvagal theory, HRV, and evidence-based somatic practice.

Support

If something isn't working as expected, or you have a question about your practice, subscription, or data, we're here to help. We read every message and typically reply within 1–2 business days.

hello@soma.world

Common questions

How can I try a practice with Sōma?

You can explore a few foundational meditations for free right here on the website, along with articles that explain our approach and the thinking behind it. For the full experience — including the complete practice library, guided programs, and daily tracking — create an account and download the Sōma app on iOS.

How do I manage or cancel my subscription?

You can manage your subscription directly through your iPhone. To manage, pause, or cancel your subscription:

  1. Open Settings on your iPhone
  2. Tap your name at the top, then Subscriptions
  3. Select Sōma and choose your plan

If you have any trouble or questions along the way, email us at hello@soma.world and we'll be happy to help. We typically reply within 24 hours.

If I already paid for my annual subscription and decide to cancel, will I get a refund?

If you'd like to request a refund for an annual subscription, please reach out to support as soon as possible. Unfortunately, refund requests made more than 30 days after the charge can't be processed.

After cancelling, you'll continue to have access to the Sōma app until the last day of your billing cycle — 365 days from your purchase date.

If I already paid for my monthly subscription and decide to cancel, will I get a refund?

Cancelling your subscription doesn't refund the current billing cycle. You'll continue to have access to the Sōma app until the last day of that cycle.

When signing up, please keep your billing period and plan in mind, as we don't currently offer a "cancel now" option.

Breathwork safety

Can I practice if I'm pregnant?

If you're pregnant, we don't recommend practicing breath holds or fast-paced breathing patterns, such as 3-part breath or interval breathing. Please consult your doctor before practicing.

What if I have a chronic condition?

If you have any chronic or acute health condition, please consult a doctor before practicing breathwork.

How do I delete my account and data?

Go to Settings → Account → Delete Account inside the app. This permanently removes your profile, practice history, and any saved data.

If you'd prefer, you can also ask us to delete your account for you by emailing us from the address associated with your account.

Is my data private?

Yes. We collect only what's needed to run the app and improve your experience. You can find more details in our Privacy Policy.

We don't sell your data or use it for purposes beyond what's disclosed in our Privacy Policy.

The app isn't working / a practice won't load.

First, try closing and reopening the app and make sure you're using the latest version available from the App Store.

If the issue continues, email us with your device model and iOS version. Please describe your situation in as much detail as possible, and we'll look into it.

I have feedback or an idea for Sōma.

We'd genuinely love to hear it. Send it our way — product suggestions, content requests, or anything else you'd like to see from Sōma.

Can't find what you're looking for? Write to hello@soma.world and a real person will get back to you.